PRIVACY POLICY
Privacy Notice
INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site: www.supportingtheunsunghero.co.uk
Supporting The Unsung Hero. is the data controller, and we are responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy notice).
If you need to email us about anything related to this privacy notice, you can email us at info@supportingtheunsunghero.co.uk or you can write to us at: Supporting The Unsung Hero C/O The Black Country Chamber of Commerce, Creative Industries Centre, University of Wolverhampton Science Park, Glaisher Drive, Wolverhampton, WV10 9TG.
If any of your personal information changes (e.g. when you have changed your email address, moved house or maybe changed your name because you have got married), please email us at the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.
WHAT PERSONAL DATA WE COLLECT ABOUT YOU
We may collect the following data about you:
Your name
Your email address
Your address
Your phone number
Your date of birth
Your business name
Your financial details
Any personal data you post on our website
Data about how you use our website
Technical data such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website
Your marketing and communication preferences
Any other information that you directly provide to us whether through our contact form, over the phone, by email or otherwise, such as when entering a competition or completing a survey
Photographs of you at events
CV and application forms
Credit information from third parties
HOW WE MAY USE YOUR DATA
We will use your data to:
Process financial transactions to enable you to purchase our goods, products or services.
Send you customer communications about enhancements to products or services you have bought.
Enable us to perform a contract with you and process orders, respond to enquiries related to the order and deal with complaints.
Reply to any enquiries you make about our products or services.
Send you marketing communications where we are allowed by law to do so.
Personalise your experience on our website.
Monitor the use of our website and online services.
Ask you to complete surveys or invite you to enter into competitions or prize draws.
Keep records of orders placed and communications in relation to such orders.
Keep records of communications.
Analyse your use of our website and other online services.
Administer and protect our business and website.
Deliver relevant website content and advertisements to you.
Understand the effectiveness of our advertising.
Carry out credit checks.
Bring legal claims against you if you breach a contract or fail to make payment.
Comply with any legal obligations we are subject to or as required by a government authority.
Obtain or maintain insurance policies.
Manage our business.
Obtain professional advice.
OUR LAWFUL GROUND OF PROCESSING
Under the UK General Data Protection Data Regulations, we can only legally process your personal data if we have a lawful ground for doing so.
Our lawful grounds for processing are:
Concerning Customer Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the product or service and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or service, record keeping and to establish, pursue or defend the legal claim as responsible business operations.
In relation to Prospect Data that we have obtained when you enquired about our products or services (whether that be through our website or otherwise) and that we process to reply to your enquiry and keep records of this, the processing is necessary to take steps at your request before entering into a contract and for our legitimate interests in record keeping and to establish, pursue or defend a legal claim.
In relation to Prospect Data that we have obtained when you signed up for any of our free resources and that we process to send you those free resources, reply to your communications about the resources and keep relevant records, you have given consent to the processing for the purposes of us sending you the free resource, and it is in our legitimate interests to reply to your communications and to keep records for our business.
In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us sending you details of our products and services, for the purposes of us sending you marketing communications, enabling you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, the processing is necessary for our legitimate interests which in this case are to study how customers and users use our products/services, to develop them, to grow our business and to decide our marketing strategy.
In relation to User Data that we have obtained through cookies on our website or other online services to operate our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business.
In relation to Technical Data (that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website), we process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business, grow our business, and decide our marketing strategy.
In relation to your data that we process to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject.
In relation to keeping records, this processing is either necessary to comply with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or to defend, pursue or establish a legal claim.
In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests to protect and grow our business.
We do not collect any Sensitive Data about you. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any information about criminal convictions and offences.
We do not carry out automated decision-making or any type of automated profiling.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example, by filling in forms on our site or by sending us emails). We may automatically collect certain data from you through cookies and similar technologies as you use our website. Please see our Cookie Policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the UK, advertising networks such as Facebook based outside the UK, such as search information providers such as Google based outside the UK, and providers of technical, payment and delivery services, fraud detection agencies and data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register (or their equivalents) based inside or outside the UK.
MARKETING COMMUNICATIONS
Our lawful ground for processing your personal data to send marketing communications is your consent or our legitimate interests (namely, to grow our business).
Under the Privacy and Electronic Communications Regulations, we may only send you email or text marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, we may send you marketing emails without your consent if you are a limited company. However, you can still opt-out of receiving marketing emails from us anytime.
Before we share your personal data with any third party for their own marketing purposes, we will get your express consent.
You can ask third parties or us to stop sending you marketing messages at any time by emailing us at info@supportingtheunsunghero.co.uk. We also have unsubscribe buttons at the bottom of all of our emails.
If you opt-out of receiving marketing communications, this opt-out does not apply to personal data provided due to other transactions, such as purchases, warranty registrations etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers include lawyers, bankers, accountants, auditors and insurers.
Government bodies require us to report processing activities or disclose your personal data.
Market researchers and fraud prevention agencies.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS
We share your personal data within our group of companies which involves transferring your data outside the UK.
We are subject to the provisions of the UK General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
We may transfer your personal data to countries that the United Kingdom authorities have approved as providing an adequate level of protection for personal data; or
If we use US-based providers that are part of a privacy framework (such as the successor to the US Privacy Shield), we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom authorities, which give personal data the same protection it has in the UK.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and must keep it confidential.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding the correct time to keep the data, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances, we may anonymise your personal data for research or statistical purposes and use this information indefinitely without further notice.
YOUR LEGAL RIGHTS
Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, object to processing, portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at: info@supportingtheunsunghero.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you.
If you are unhappy with how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you have a complaint so we can try to resolve it for you.
COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
If you have questions about our privacy policy, please feel free to email us at: info@supportingtheunsunghero.co.uk